Check-in a Received Order

Overview

After you've received an order, you should review and "Check-In" the order to ensure you've received everything as it should be.

If issues are found during check-in, complete check-in, then refer to Report an order issue.
To look over past delivery check-ins, refer to Review a past order check-in.

Note: Screenshots shown were taken from the mobile app. However, all information in this article is applicable regardless of how you access the app: via mobile phone, tablet, or the desktop web portal.

From the main navigation menu, select Order History.
On the Order History screen, select the order that was just delivered.
Select Check-In Order.
Compare the items ordered with those you've received.
- If all items are there and there is no issue, continue to Step 5.
- If there is a problem with the order, select Report Issue and refer to Report an order issue.
Select Check-In All
Select Confirm on the popup

Result

Your order is now checked-in. On the Order History screen, it will now show with a Checked In status. If desired, you can review your check-in; the order's Timeline tab will add the check-in date and time to the order timeline.

Related to